FAQ

Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

Amazon Firestick Issues

If you are using an older 1st or 2nd generation Amazon Firestick, newer videos may not work due to recently introduced security features.

Devices that currently work:

Fire TV Stick 4K Max
Fire TV Stick 4K Plus
Fire TV Cube
Fire TV Stick HD (Newest gen)
Fire TV Stick 4K Select (newest gen)
Other Fire TV devices that are running Fire OS 9 and above.

How to Watch on Smart TVs

Unfortunately, most TV web browsers do not display our service correctly and WE DO NOT GUARANTEE that they will work satisfactorily. This also applies to Xbox. At present, we do not have dedicated Apps for Smart TVs, so you will need to use one of the alternative methods below. You can also mirror your phone's screen to your TV, although this generally results in lower picture quality.

We have dedicated Apps for Roku Streaming Sticks, Amazon Fire TV and Apple TV. We also have our own Android and iOS Apps, which can be found by searching for Spedeworth TV in the relevant App store. If your television has Android TV or Google TV built in, a version of our App is also available there.

See the separate FAQ for how to cast

How to Cast from a device to your Smart TV

To cast videos directly from our mobile phone Apps to your television, you can use Google Chromecast or Apple AirPlay. Many newer televisions have one or both of these built in. Alternatively, you can purchase a Google Chromecast device, which plugs into the HDMI port of almost any television, including non-Smart TVs. These typically cost around £35 and are widely available from online and high street retailers. When using Chromecast, your phone simply acts as a remote control. The video is streamed directly to your television using your home broadband connection which supplies the data for the actual video.

Chromecast Native iOS app Supported
Chromecast Native Android app Supported
Chromecast Google Chrome (from desktop or Android browser) Supported
AirPlay Native iOS app Supported
AirPlay Safari or any web browser Not supported. Cast from the native iOS app, or use Chromecast from Chrome
Screen mirroring Mac Screen Mirroring, Windows Miracast Not supported.

Version Numbers of Apps and devices required to view

The following list is the minimum version of our Apps and Streaming Devices that are now required to view our latest videos.

If you are having problems viewing our service please uninstall the app and download it again to ensure you have the latest version. Firestick users please see the separate FAQ.

Note TV Web browsers are not supported.

Mobile iOS

v3.30.0+ (Dec 2025)

Mobile Android

v3.30.0+ (Dec 2025)

Roku

v3.14+ (Dec 2024)

tvOS

v2.7.0+ (Apr 2025)

Android TV

v2.9.0+ (Dec 2025)

Fire TV

v2.9.0+ (Dec 2025) Using Fire OS 9 and above

Chrome Browser

Latest recommended. A new update may need a few minutes to configure protected playback, and a complete close, and restart, before protected video plays.

Edge Browser

Latest recommended. A new update may need a few minutes to configure protected playback, and a complete close, and restart, before protected video plays.

Safari Browser

Latest recommended

Firefox Browser

Latest recommended. May require user to opt-in and enable protected content in settings.

Brave Browser

Latest recommended. May require users to enable Widevine and enable protected content in settings.

Amazon Silk

(Fire tablets)

Protected content is off by default. Users can enable in the Silk browser settings.

In-app browsers (Instagram, Facebook, mail apps)

Not supported. Use link in Chrome or Safari instead.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I redeem a Coupon at Checkout?

Click Enter Coupon Code which is beside "Payment Details"

Enter the coupon code in the field that appears

Click Apply

Continue entering payment information

Complete the purchase

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

Refund requests must be made within 14 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.